Use this template to create your Toll free's Terms and Conditions page. Replace all the content in [brackets] with your organization's information.

‍Please note, your Terms and Conditions must be a webpage. We cannot accept pages as a PDF or hosted on shared drives such as Google or Box.

[Organization name]
Terms and Conditions

The [Organization Name] toll free [your toll free number] provides alerts and updates to subscribers on [Organization Name’s] actions and initiatives, including volunteer opportunities and civic engagement alerts.

1. When you opt-in to the service, we will send you an SMS message to confirm your signup.

2. You can cancel the SMS service at any time. Just text "STOP" to [your toll free number]  to opt out. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If at any time you forget what keywords are supported, just text "HELP" to [your toll free number] for help. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

4. We are able to deliver messages to the following mobile phone carriers:

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

For all questions about the services provided by this short code, you can send an email to [mailto link to your organization’s help email]

6. If you have any questions regarding privacy, please read our [hyperlink to your toll free Privacy Policy page] privacy policy

7. We will use mobile messaging to solicit volunteers, donations, and support for our organization
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Contact Information

[Organization Name]

[Organization Address line 1 and 2]

[Organization City, State, and Zip]

Email address: [mailto link to your organization’s help or info email]