Whether you are responding to the most engaged audience members from a broadcast, or launching a P2P outreach strategy, using the bulk actions feature in the Inbox can be a game changer for efficiency and scale.

It’s easy to make bulk changes to member conversations directly in the Inbox. With a few clicks campaigns can:

• Star conversations: Mark conversations that are important so they are easy to come back to later
• Add members to groups: Add members to groups based on response or interaction status
• Assign conversations out to the team: Assign member conversations to folks on your texting team based on issue area or shift schedule
• Resolve conversations: Keep the inbox organized by resolving conversations in bulk so they are moved to the resolved folder
• Bulk reply or send a canned response in bulk: Send a reply in bulk to members with similar responses and add canned response templates to easily respond to frequently asked questions.
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There are three ways to apply bulk changes, depending on the members you wish to select:

1. Select the individual conversations by clicking the select box next to their conversation
2. Select all conversations by clicking the select all box above the preview pane
3. Select a section of conversations by holding the shift key and selecting the first then last conversation. This will  select everything in between.

Check out our how-to video to learn more!