How can I track which members need a reply?

‍Members that need a reply will be marked as unresolved and routed to the Needs Response column

Members in broadcast and automation flows can be routed to a specific Conversation View folder, using a Inbox Conversation bot action. Validations will also be routed to the Conversation View folder. Learn more.
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By default Conversations are marked as unresolved and routed to the All Member Conversations view when the member has completed a flow Action, triggered a validation message, or DM'ed your campaign while not interacting within a conversation view.

Can I change the default routing behavior for member conversations?‍

Yes, You can modify routing behavior for members using Inbox Conversation bot actions in the Flow builder.

Inbox folders and status columns

All Member Conversations folder: includes all subscribed members who are interacting with your campaign

Conversation view folder: members who have reached an Inbox Conversation bot action that has a conversation view configured

Needs Response column: By default a conversation is routed to the Needs Response column when the status of the conversation is not resolved

Conversations are automatically marked as unresolved when a member:

• Completes a flow set to route members to the Needs Response column.
• Triggers a validation message and replies again with invalid data
• DMs your campaign while not interacting with a flow
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Resolved column: contains conversations with a resolved status. Conversations can be routed to the resolved folder using an Inbox Conversation bot action in the flow builder.

All column: Resolved and Unresolved conversations can be accessed in the All column. In the All Member Conversations folder, the All column includes members currently interacting with flows.

Resolve a Conversation

1. Go to the Inbox, select your folder view, and navigate to the Needs Response column.
2. Check the Resolve Conversation checkbox in the member conversation you’d like to resolve.
3. Once resolved, the conversation will be routed to the Resolved column.

Bulk Resolve Conversations

1. Go to the Inbox, select your folder view, and navigate to the Needs Response column.
2. Selecting the conversations you'd like to resolve via the conversation preview pane
3. Click Apply Bulk Actions and select Resolve Conversation‍
4. Once resolved, the conversation will be routed to the Resolved column.
   

Unresolve a Conversation

1. Go to the Inbox, select your folder view, and navigate to the Resolved column.
2. uncheck the Resolve Conversation checkbox in the member conversation you’d like to mark as Needs Response.
3. Once unresolved, the conversation will be routed to the Needs Response column.
   

Bulk Unresolve Conversations

1. Go to the Inbox page, select your folder view, and navigate to the Resolved column.
2. Selecting the conversations you'd like to mark as unresolved via the conversation preview pane
3. Click Apply Bulk Actions and select Unresolve Conversation.
4. Once unresolved, the conversation will be routed to the Needs Response column.